Refund and Exchange Policy

Refund & Exchange Policy – Zahrah Accessories

At Zahrah Accessories, your satisfaction is our priority. Please read our refund and exchange policy carefully before placing your order.

All items must be returned in original, unused condition, with all tags attached.
We recommend using a tracked delivery service for all returns. It is the customer’s responsibility to ensure the item reaches us safely.
Zahrah Accessories reserves the right to deduct from a refund if items are returned worn, used, damaged, or missing parts.

We offer a 14-day refund or exchange policy from the date you receive your order.
Due to hygiene reasons, the following items cannot be refunded or exchanged: Nose pins, Necklace sets, Earrings.
Customers are responsible for return shipping costs.
Delivery charges are non-refundable.
For exchanges, any new delivery charges will be billed to the customer. The exchange will be dispatched once the new delivery fee is paid.
Refunds will be processed within 7–14 business days of receiving and inspecting the returned items.
Exchanges are subject to stock availability. If the requested item is unavailable, a refund will be issued instead.

Refunds are available; exchanges are not available.
Customers are responsible for return shipping costs.
Delivery charges are non-refundable.
When returning an item, please mark the package as “Return”. Failure to do so may result in customs or handling fees, which will be deducted from your refund.
Zahrah Accessories is not responsible for customs, import duties, or taxes charged by the destination country.
Refunds will be processed within 7–14 business days of receiving and inspecting the returned items.

Notify us of any faulty or damaged items within 48 hours of delivery.
Include photos of the damaged item and your order number when contacting us.
Claims reported after 48 hours cannot be accepted.
For approved claims, a replacement item will be sent at no extra cost, subject to stock availability. If unavailable, a refund will be issued.

Sale or discounted items are not eligible for refunds or exchanges unless faulty.

Refunds will be credited to the original payment method used at purchase.
Please allow additional time for international refunds due to customs and banking processing.

For any queries, to request a return, or report a faulty/damaged item, contact us at:

Email: zha786limited@outlook.com

Our team is happy to assist with any questions regarding refunds, exchanges, or returns.